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How can I order
by talking to a real, live person?
We love talking to
customers! Please feel free to call us toll
free at (888) 518-6690 or at (619) 518-6690 at
anytime. We usually answer the phone between 10
a.m. and 10 p.m. Pacific time. If we don't
answer, please leave a message and we'll call
you back. You may also
email us with your phone number and a
convenient time to call and we’ll call you. For
international customers the best way to contact
us is by email.
I would like to order,
but I don’t want to use my Credit Card, can I
pay another way?
We also accept personal
checks and money orders. Please print our
order form
(Adobe PDF), fill it out, and mail it with
payment to:
18 Toes
5137 Guava Ave
La Mesa CA 91941
What is the Sales
Tax in La Mesa, CA?
La Mesa is in San Diego
County and as of January 1st 2002, Sales Tax is
7.75%
Do you ship
internationally?
Yes, we love international
customers. You may
email us for an international shipping
quote. International orders placed without first
obtaining a shipping quote will have the
shipping charges adjusted accordingly without
consultation and be sent out. All custom
charges, duties and/or taxes are the
responsibility of recipient.
Is there an extra
shipping charge to Alaska, Hawaii, or Puerto
Rico?
No. Almost all items are
sent USPS so there is no extra charge for
Alaskan, Hawaiian, or Puerto Rican customers; or
American Samoa, the Marshall Islands, North
Mariana Island, the U.S. Virgin Islands, Palau,
or Guam.
Is there and extra
charge to ship to APO and FPO addresses?
No, while these packages
require a customs form, they are only subject to
domestic USPS rates.
What are the shipping
charges?
|
U.S. Mail Shipping Rates |
| Order Up To: |
Shipping Rate: |
| $7.00 |
$2.50 |
| $25.00 |
$7.00 |
| $50.00 |
$8.00 |
| $75.00 |
$9.00 |
| $100.00 |
$10.00 |
| $125.00 |
$12.00 |
| Over $125 |
FREE |
How quickly will
my order be shipped?
We ship orders every
Monday, Wednesday, & Friday (subject to change
if Monday or Friday is a holiday). Orders
placed before 11 am on those days will
usually go out the same day. Orders with
shipping charges under $4.60 or weighing less
than 1 lb are usually sent by First Class Mail.
Do you ship any
faster than Priority Mail?
Priority Mail usually takes
2-3 days but if you need your order sooner, your
goodies can be sent overnight Express Mail for
an additional fee. Express Mail starts at
$16.25. Please call us if you would like to
arrange for overnight service.
What is your return
policy?
We understand that
sometimes customers need to return items. If
you have purchased an item with tags, it must be
returned with all of its tags. Please package
all returning items securely. If an uninsured
returning item is broken when we receive it, you
will not be given a refund. If an item
breaks on its way to you, it will be replaced
and shipped for free. If you are returning an
item for exchange, your new item(s) will be
shipped for 1/2 the cost of actual shipping.
Please call or
email us before sending a return.
What is the guarantee on the Hurley?
If your Hurley is
destroyed from a dog chewing on it, please
return it, postage paid, with proof of purchase
and return address to:
West Paw Design
32050 E Frontage Rd
Bozeman MT 59715
At the discretion of West
Paw, they will determine that the damage was
caused by a dog and not something else like the
lawn mower, and a new Hurley will be sent out to
you, free of charge.
Is there an actual 18
Toes store that I can shop at?
Currently no, but if you
are in the San Diego area, please call or
email us to visit and shop our storeroom.
We work out of our house but customers are
always welcome. Also, throughout the year we
have vendor booths at charity fundraisers in and
around San Diego. If you are a local
customer, you may arrange for free delivery if
you wish.
Can I be on your
mailing list?
Absolutely! Please send us
an
email and we'll send you once-a-month
notices of new products, sales, & events. We
do not sell our mailing list.
What is your Privacy and
Security Policy?
We respect our customers’
privacy. We do not and will not give any
personal information of any kind to third
parties--you will never be added to a mailing
list without your consent. All Credit Card
transactions are encrypted. We will not release
any Credit Card information over the phone to
anyone.
Who runs 18 Toes?
Husband and wife team,
Polly & Scott, run 18 Toes. They are the proud
parents of 2 Pugs, Luckey & Bella, & Shadow the
Cat. Polly started 18 Toes so that she could be
a stay-at-home mom to handicapped Luckey. To
learn the story behind the store, please click
here for our press release,
NBC 7/39 video clip ,
KFMB video clip.
I have a coupon, how do
I redeem it?
To redeem a coupon, please
enter the redemption code next to your first
name when you check out. You may also call your
order in and mention your coupon code.
Is gift wrapping
available?
Yes, if your purchase is a
gift, please
contact us and we will gift wrap the items
and even include a gift card if you’d like—all
for free!
Does 18 Toes give
charitable donations?
Yes, but due to the volume
of requests, we have chosen to donate to our
local animal charities only. And a portion of
every purchase goes to the
Zoological Society of San Diego.
I have a product
I think 18 Toes would be interested in, how do I
send information?
If you are a wholesaler or
distributor and have a product you think would
fit in our boutique please send a catalog and
price list to the address above or
email us.
Thank you for shopping
at 18 Toes,
Polly, Scott, Luckey, Bella, & Shadow |
